Contact & Support

GSC Identity is the identity software division of Global Spectrum Consultants LLC
GSC Identity / Contact & Support
We’re Here to Help

Contact & Support

Sales questions, technical support, Microsoft commercial marketplace purchases, and escalations: all in one place.

Open a Support RequestBook a Meeting
Support Channels

Reach the right team, fast.

Technical support

Product issues, outages, configuration, and integrations.

info@globalspectrumconsultants.com
Subject: “GSC Identity Support Request”

Office: 1-888-923-1083

Sales & demos

Pricing, private offers, trials, and product demonstrations.

Book a demo
Main: 346-355-6389

Billing & accounts

Invoices, subscriptions, and account changes for direct customers.

info@globalspectrumconsultants.com
Subject: “GSC Identity Billing”

Security & privacy

Report a vulnerability, a security concern, or a privacy request.

info@globalspectrumconsultants.com
Subject: “GSC Identity Security Report” or “Privacy Request”

Support Hours & Response Targets

What to expect.

Standard support is available Monday through Friday, 8:00 a.m. to 6:00 p.m. Central Time, excluding U.S. federal holidays. Enterprise and Sovereign customers receive extended coverage for critical issues as defined in their agreement.

Full details are in our Support Policy.

Severity Description Initial response target
1 – Critical Service unavailable or a security incident affecting production 1 business hour
2 – High Major function degraded with no workaround 4 business hours
3 – Normal Partial loss of function, or a workaround exists 1 business day
4 – Low Questions, how-to requests, and feature requests 2 business days
Microsoft Commercial Marketplace Support

Bought through Microsoft? Here’s how support works.

GSC Identity is the publisher of record for our Microsoft commercial marketplace offers and provides all product and technical support for them.

  • Product and technical support: contact GSC Identity using the channels on this page. Please include your Microsoft Entra tenant ID and marketplace subscription ID.
  • Subscription activation: after purchase, you are directed to our landing page, where you sign in with Microsoft Entra ID to activate your subscription. If activation fails, contact us and we will respond within one business day.
  • Billing, payment, and refunds for marketplace purchases: these are handled by Microsoft under your Microsoft agreement. Manage them in the Microsoft 365 admin center or Azure portal, or contact Microsoft support.
  • Plan changes and cancellations: manage these in the Azure portal or Microsoft 365 admin center. Changes are synchronized to your GSC Identity subscription automatically.

Information to include in a request

  • Product (Mission Control, IDENTA, Aurelium, or Identity Vault)
  • Company name and contact details
  • Microsoft Entra tenant ID (for enterprise products)
  • Marketplace subscription ID, if purchased through Microsoft
  • Severity and business impact
  • Steps to reproduce, screenshots, and timestamps

Never send passwords, secrets, or API keys in a support request.

Escalation Paths

If an issue needs more attention.

Level 1 — SupportYour request is logged, triaged by severity, and assigned to a support engineer.
Level 2 — EngineeringIssues that need product changes or deep investigation move to the engineering team, which owns resolution.
Level 3 — Support ManagementIf a response target is missed or you are not satisfied with progress, reply to your ticket with “Escalate,” or call 346-355-6389.
Level 4 — ExecutiveFor unresolved Severity 1 issues or account-level concerns, contact GSC Identity leadership through the business mobile line: 940-228-1407.

Headquarters

Global Spectrum Consultants LLC — GSC Identity
2500 Wilcrest Dr, Ste 300
Houston, TX 77042
United States

Direct lines

Office: 1-888-923-1083
Main: 346-355-6389
Business mobile: 940-228-1407
Fax: 346-355-6498
Email: info@globalspectrumconsultants.com